Rinnai tankless problem

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Jane In AZ

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We are at 7,400’ altitude, temps down in the teens. Water in the bathroom farthest from the unit does not get hot until we bang on a valve with a hammer. Really. I’m not sure what the valve is, some sort of backflow preventer? We have had the valve replaced once already. Are units with that valve inside them more reliable? Is Navion a better product? Any other thoughts? Thank you!
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That's a swing style check valve and yes, is a type of backflow preventer. They tend to corrode and become clogged which is most likely the issue you're experiencing. Replace the valve.
 
That's a swing style check valve and yes, is a type of backflow preventer. They tend to corrode and become clogged which is most likely the issue you're experiencing. Replace the valve.
Thank you. We have had it replaced not long ago. Any idea often should that need to be done?
 
Could you send more pics of the unit and piping to ensure I'm giving the proper advice? Also, is a recirculating system installed for your hot water supply? Could simply be coincidence in the amount of time you're waiting for hot water at the furthest fixture or simply an issue with a mixing cartridge in that particular fixture.
 
Thanks, Brad! Wish I could send more pics, but it’s at our vacation house and we are not there now. As soon as we hit the valve with a hammer, the water heats up in the bathroom. A plumber actually told us to do that. Are there check valves that might be less likely to get stuck? I do not believe that we have a recirculating system. Do you think Rinnai is as good as Navion? The unit is about seven years old. Thanks so much for your help!
 
Could you send more pics of the unit and piping to ensure I'm giving the proper advice? Also, is a recirculating system installed for your hot water supply? Could simply be coincidence in the amount of time you're waiting for hot water at the furthest fixture or simply an issue with a mixing cartridge in that particular fixture.
Ooops….see my reply below.
 
If the home is not used often, the chance of the check valve corroding and becoming stuck is possible. Try replacing the valve which shouldn't be difficult considering the shark bites on either side. May consider a spring check valve rather than a swing check valve. Rinnai is a great system but navien is typically a condensing unit and will require numerous modifications to your existing setup.
 
If the home is not used often, the chance of the check valve corroding and becoming stuck is possible. Try replacing the valve which shouldn't be difficult considering the shark bites on either side. May consider a spring check valve rather than a swing check valve. Rinnai is a great system but navien is typically a condensing unit and will require numerous modifications to your existing setup.
If the home is not used often, the chance of the check valve corroding and becoming stuck is possible. Try replacing the valve which shouldn't be difficult considering the shark bites on either side. May consider a spring check valve rather than a swing check valve. Rinnai is a great system but navien is typically a condensing unit and will require numerous modifications to your existing setup.
Thanks so very much! Our son has a Navien unit in his home and loves it. Is changing the valves ourselves reasonable? We are not, nor will ever be, plumbers.
 
Thanks so very much! Our son has a Navien unit in his home and loves it. Is changing the valves ourselves reasonable? We are not, nor will ever be, plumbers.
If you're not comfortable isolating water lines and possibly soldering pipe, best to have a professional take care of the issue for you.
 
If you're not comfortable isolating water lines and possibly soldering pipe, best to have a professional take care of the issue for you.
Brad, so glad you joined this forum! You’re a genius and, of course, I don’t intend to learn how to solder a pipe. Will contact a professional. Thanks again!
 
Some circ pumps contain integral check valves. No off board check valve is needed.
 
Final question. If we replace the swing valve with a spring valve, is there a brand that is the best, or are they pretty much the same? Thanks so much for your help!
 
Let's see...in my car wash that I owned for six years, I had hundreds of check valves, everything from tiny plastic ones on ¼" poly lines, to large stainless steel ones on high pressure lines (2400 psi).
My guess is you don't want any kind of spring valve in there, since they require a certain "cracking pressure" in order to open and function. In your application here, you need to be able to deal with low flow and low pressure and full flow, and a swing is the one to use. At the car wash BTW, all the checks had a relatively short life and I had a shelf full of spares, and was constantly rebuilding the high pressure ones. It was just what you did at a car wash.

That doesn't solve your issue. Try replacing with a different brand of swing. Maybe a different one will last longer. Maybe stainless steel. I cannot tell what size piping you have there, but assuming its ¾", a ¾" stainless swing check valve on Amazon is less than $15.

What the hammer solution is telling me is that the swing isn't opening until you hit it. Something's holding it up.

If this is a constantly recurring thing, I'd replace those SharkBites with unions to allow for easy replacement. There's only so many times you can open a Sharkbite before it will fail; they are not made for repeated use.
 
A lot of circulation pumps come with a spring check already installed.

You may not even need that stand alone check valve.
 
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