Any Amazon stuff, and actually most online orders, I usually have the customer order it and have it shipped to them.
On their credit card, not mine.
If I order it, any problems fall to me, for returns or exchanges or not what they expected etc.
All a NO WIN NO PAY situation, no thanks.
In some cases I will do special things for special people, typically old people or life long customers. Most of the time money is not discussed until I hand them the invoice.
I’m near the end of my career. I have several hundred customers and I’m constantly turning down work. I cherry pick not only the job but also the person I’m working for. If you’re not a top level customer I block your number........
I totally agree with your position for the typical plumbing business.
I normally don’t even bother returning calls for estimates unless I already work for you. Then usually it’s a guesstimate that I’m not held to.
If someone doesn’t like it or complains, I block their number. That’s how it is now, I really don’t have to do this any longer......when my father passes away I will quit most likely. I’m involved in another business.....instrumentation fittings, etc.
Last edited: