I have a big leak, and I hear water, but I can’t find the water

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ChrissyInOregon

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Our water use increased by approximately 375 gallons PER DAY about 6 months ago, with no logical explanation.

We have a downstairs guest bathroom where I can hear a hissing noise in the wall behind the toilet. There is no water running into the toilet tank, toilet bowl, or onto the floor. We have also checked under the house in the crawl space and there is no water down there.

If I turn off water to the toilet I can still hear the noise. If I shut off water to the whole house the noise goes away.

The toilet is a Mansfield 160. I’ve replaced the fill valve, flush valve, and tank to bowl gasket with no change.

We have high water pressure, around 80psi when I measured with a gauge on an outdoor hose connection. We have had a problem with knocking noises in the water lines, which has been remedied by adjusting the shut off handle at the water meter (located in the sidewalk in front of the house) to about half way between open and closed. We’ve been in this house for 12 years and have never located any pressure regulators.

My partner went under the house and he said that one of the black pipes (near the toilet and the hissing noise) feels like there is vibration from water running inside the pipe. The crawlspace is very confined (not easy to crawl around down there), and he can’t find any leaks.

What would be your next attempt to find out what’s happening to approx 375 gallons of water that’s disappearing each day? He wants to rip open the drywall behind the toilet, but there is no water damage there or anywhere else.
 
Hopefully you shut off the water when you're gone for the day and don't waste the 300 gallons! There might be some other isolation valves that you can shut off to help find the problem, otherwise you better call in a professional. If the noise is coming from inside the wall, I would open up a spot so as to see where it might be coming from. Some toilets are fed with a mixing valve to raise the water temperature to reduce condensation on the tank. But that still doesn't explain where the water is going. Maybe there is a sewer cleanout that you could open up and listen for water flow.
 
Is there a tub or shower next to the toilet on the same wall?
No tub or shower. It’s a small guest bathroom that has a sink on the opposite wall. The noise is coming from behind the toilet. On the other side of that wall is a living room and no nearby water sources.
 
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