shot in the dark here... but it sounds like they didn't vent the drain off right. in the picture provided, do you see where the man's pouring the cup into. that's a uncapped piece of pvc to let air in the line to stop the chugging noise you're hearing. the sound, sounds like the air inlet wasnt put on so its chugging struggling for the water to flow properly. just a guess tho since i can't see the lines.