Hi all, new to this forum. Anyways I have a leaky main inside of a rental house that I'm re-plumbing. The leak is coming from a ball valve that got frozen.(house vacant for4 yrs) yes I can't believe it has lasted this long. Need to change it but I need the water off curbside. So my predicament. I have access to the pipe which has the main valve from the city. Looked down the pipe no sign of valve. Took out about a pint or so of dirt and rocks. Still no sign of valve. Meter is on the inside of house. Hate to say it almost looks like someone put some concrete down the pipe or some fell in when they did the walkway. I checked the depth and I'm right there with height of the main coming into the house. Not sure what I'm suppose to see either. Should I keep trying or call the city? I was told by the city when they found the cap which was under some red brick pavers, that they couldn't shut it off a plumber has to. Sounds Fugazi to me. Any help or suggestions would be greatly appreciated. The house is located in Middletown NY.Thank you in advance.