Shower valve not fully stopping water flow

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Aaronac8

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I have the shower valve below (I think it is a Hansgrohe Solaris E Thermo Balance II Trim, Polished Chrome #06636000). Even in the off position my water still drips from the shower head and tub spout. How do I fix this issue? Do I need to replace or clean the thermostatic cartridge as in this video?





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That is a good looking set up!

I'd call Hansgrohe and ask if they provide free parts replacements, since you need your cartridge replaced.

I would not go through the trouble of removing the face plate unless I was going to completely replace that cartridge.
 
Do I need to clean the tarnish ("verdigris") on this pipe before installing the new thermostatic cartridge? If so, what should I use?
Thanks
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Last edited:
Thanks for all the help. No more drips.
Installation instructions shown below for others who need them.1000015044.jpg1000015053.jpg
 

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