Hello Everyone and thank you for reading this. I have a problem and I am going to name the company because you don't do what they did - as a businessperson... this should be obvious.
I have a Newport Brass faucet. It is a few years old, purchased brand new. The faucet head has a button that goes from spray to stream. It has stopped working after about 18 months. I wrote to the company. Their answer back was:
"tried to submit a request for a new spray head but unfortunately we do not have any left, your faucet was discontinued a couple of years ago and our stock has been depleted.
Your faucet has a 10 year workmanship warranty, please contact your original place of purchase for a replacement faucet."
So, if i read this correctly this company warrantied a component they made for 10 years. And they did not keep parts. Very, very bad business. And I am hung out here, because they chose to ignore other notes. I will never do business with this company again. What they did do is try to upsell me on their latest mode. Good move.
I am very surprised that the company did not suggest how to fix their part.
I guess my question is... can something like this be fixed?
I am attaching two pictures of the unusable and offending part.
Any advice would be much appreciated.
And if this company comes back with a solution, I will post it. Not hopeful though.
Thank you very much
I have a Newport Brass faucet. It is a few years old, purchased brand new. The faucet head has a button that goes from spray to stream. It has stopped working after about 18 months. I wrote to the company. Their answer back was:
"tried to submit a request for a new spray head but unfortunately we do not have any left, your faucet was discontinued a couple of years ago and our stock has been depleted.
Your faucet has a 10 year workmanship warranty, please contact your original place of purchase for a replacement faucet."
So, if i read this correctly this company warrantied a component they made for 10 years. And they did not keep parts. Very, very bad business. And I am hung out here, because they chose to ignore other notes. I will never do business with this company again. What they did do is try to upsell me on their latest mode. Good move.
I am very surprised that the company did not suggest how to fix their part.
I guess my question is... can something like this be fixed?
I am attaching two pictures of the unusable and offending part.
Any advice would be much appreciated.
And if this company comes back with a solution, I will post it. Not hopeful though.
Thank you very much
