Hello
This is my first post. I am not sure if this is the place where I can get an answer but hear goes. I recently had a plumber come back to my house a year after he installed a high efficiency boiler. The condensate pumps check valve went bad. He had to replace the entire pump because the company does not sell the check valves separately. But in the process of doing so he broke the pvc pipes that attached the boiler to the pump. Not a problem because he immediate went to home depot to get new parts and rebuilt the custom PVC connection. While he did not charge me for the parts he did charge me for the labor of fixing his mistake. I would like to know if this is a common practice or not? Thank you in advance for your honesty and feedback.
This is my first post. I am not sure if this is the place where I can get an answer but hear goes. I recently had a plumber come back to my house a year after he installed a high efficiency boiler. The condensate pumps check valve went bad. He had to replace the entire pump because the company does not sell the check valves separately. But in the process of doing so he broke the pvc pipes that attached the boiler to the pump. Not a problem because he immediate went to home depot to get new parts and rebuilt the custom PVC connection. While he did not charge me for the parts he did charge me for the labor of fixing his mistake. I would like to know if this is a common practice or not? Thank you in advance for your honesty and feedback.
